Effective Date: 14, November 2024

1. Introduction

Welcome to Boiyelove International, a software and IT services company. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details.
  • Technical Information: IP address, browser type, operating system, and other technical details.
  • Usage Information: Information about how you use our services, including pages visited, links clicked, and other usage data.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To deliver and improve our products and services.
  • To Communicate: To send you updates, newsletters, and other communications.
  • To Analyze and Improve: To understand how our services are used and to improve them.
  • To Comply with Legal Obligations: To comply with laws, regulations, and legal requests.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and may collect and process your data.
  • Legal Requirements: We may disclose your information to comply with legal obligations or protect our rights.
  • Business Communications: When using WhatsApp Business to communicate with our customers, your messages and actions may be used by Meta to improve response times, ads, and features such as translations and AI. However, Meta does not sell your information.

5. Data Retention

  • Non-Business Related Chats: We will retain non-business related chats for a period of 90 days.
  • Business Related Chats and Files: We will retain business-related chats and files for a period of 1 year.
  • Project-Related Data: We may decide to retain project-related data for a longer period if the customer is paying for the associated storage costs. Otherwise, we are not obligated to maintain such data beyond the standard retention period.

6. Use of Data to Improve Services

We may use certain data to improve the quality of our services. Examples include:

  • Analyzing chat interactions to enhance customer service response times.
  • Using feedback and usage patterns to improve product features.
  • Applying data analytics to refine our AI algorithms for better user experience.

7. Data Security

We implement a variety of security measures to ensure the safety of your personal information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, update, or delete your personal information. You can do this by contacting us at hello@boiyelove.com. You may also have the right to restrict or object to certain processing of your data. If you do not want us to use certain services to collect and store your data, you can state so by sending an email to our compliance team.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

Boiyelove International, LLC
hello@boiyelove.com